Frequently asked questions
Answers to the questions we get most often. Still stuck? Start your trial — you can ask us inside the dashboard.
Can I use my own domain (like shop.acme.com)?
Yes — bringing your own domain is included on the Growth and Pro plans (and on Enterprise). The Free and Starter plans use a free
your-store.ecom1.top link, which is plenty to start selling. Custom domain setup with automatic HTTPS is coming soon; for now, upgrading is the way to use your own domain.
How do payments work? Can my customers pay online?
Your shoppers pay with cash on delivery from day one — the most popular checkout method in Pakistan. Online card and wallet payments are on the way, and your store will keep selling without missing a beat when they arrive.
Your own subscription to LaunchLancer (Starter / Growth / Pro) is currently fee-free during our early launch — no card needed to start your trial.
Your own subscription to LaunchLancer (Starter / Growth / Pro) is currently fee-free during our early launch — no card needed to start your trial.
What's the difference between the plans?
Each plan sets three clear limits: how many stores you can run, how many products you can list, and how many orders you can take each month. Free is 1 store / 5 products / 10 orders. Starter 1 / 25 / 100. Growth 3 / 250 / 1,000. Pro 10 / 2,500 / 10,000. Enterprise is custom for higher volumes — get in touch. See the full pricing page →
Can I run more than one store on a single account?
Yes — every paid plan lets you run more than one store from a single login. Growth gives you up to 3 stores, Pro up to 10, and Enterprise is unlimited. When you add another store, you skip the questions we already asked and jump straight to naming it.
What happens at the end of the 14-day trial?
You keep going — just on the Free plan. Your store stays live, your data stays put, your customers can still shop. If you have more products or stores than the Free plan allows, the extras are quietly hidden from your storefront and flagged in your dashboard as "Hidden — upgrade or delete". Nothing is ever deleted automatically. Upgrade any time to re-publish everything.
Are there any transaction fees or hidden costs?
No surprise fees from us. When online payments arrive, the payment gateway you choose will set its own processing fee — that part is between you and them, not us. Our plans are flat monthly prices in PKR: Starter ₨999, Growth ₨4,999, Pro ₨14,999. Paying yearly saves you 20%.
How quickly can I actually launch?
Most merchants are live in under five minutes. Sign up with email, Google, or Facebook → answer four quick questions about your business → we create your store, your store link, and your free trial automatically. You land in your dashboard with a welcome email and a working storefront URL ready to share.
Still have questions?
14-day free trial. No card. The fastest answer is to try it.
Start free trial