Delivery, Refund, Return & Cancellation Policy

1. What this policy covers

It covers the charges Vividsol ("we", "us") — a sole proprietorship owned by Sheikh Muhammad Fayyaz, and the business behind LaunchLancer — bills you directly: plan subscriptions, their invoices, and domains purchased through the platform.

Bought something from an online store hosted on LaunchLancer? That sale is between you and the store's merchant — their own delivery, refund and return policy applies, so contact the store directly. We provide the software and don't hold merchants' sales revenue, so we can't reverse their charges.

2. Delivery of the service

What you buy from us is software, delivered online — there is nothing physical to ship, and no delivery charge.

• Your account and store. Created immediately when you sign up, and usable straight away on the Free plan or a trial — before any payment.
• Paid plan features. Activated on your account as soon as your payment is confirmed — normally within minutes for an online payment, and on the next business day for a bank transfer we have to match by hand.
• Domains. Registered with the registry once your payment is confirmed, usually within a few hours. Because DNS changes propagate across the internet on their own schedule, a newly connected domain can take up to 48 hours to serve your store everywhere.
• If activation doesn't happen within these windows, tell us — if we can't deliver what you paid for, you get a full refund under section 7.

3. Free trials

Paid plans start with a 14-day free trial that needs no card and costs nothing. When a trial ends, your account simply moves to the Free plan — you are never charged automatically, so there's nothing to refund. Your store and data stay put.

4. Subscriptions, cancellation and invoices

• Cancelling. You can cancel a paid plan at any time from your billing settings — no notice period and no cancellation fee. You keep the paid plan's features until the end of the period you've already paid for, then move to the Free plan. We don't refund the unused remainder of a billing period, monthly or yearly.
• Upgrades. A plan upgrade is billed by invoice and takes effect once the invoice is paid — you're never charged for an upgrade you didn't complete.
• Billing mistakes. If you were charged in error — a duplicate payment, a payment on a cancelled invoice, or a wrong amount — contact us within 14 days of the payment and we'll refund it to the payment method you used, or credit it against your next invoice if you prefer.

5. Domain purchases and renewals

• Before payment, everything is cancellable. A domain order you haven't paid costs nothing and can be cancelled at any time. We never register a domain before your payment is confirmed.
• After registration, domains are non-refundable. Once a domain is registered at the registry, the registration cannot be undone or resold — this is how domain registries work, not a choice we make. The same applies to renewals once processed.
• If we fail to register. If you've paid and the registration ultimately cannot be completed (for example, someone else registered the name first), you get a full refund or credit — your choice.
• Lapsing instead of renewing costs nothing: renewal invoices are issued ahead of expiry, and simply not paying one lets the domain lapse after its registry grace period.

6. Returns

We sell a subscription to online software. There is no physical product to return, so a return in the usual sense doesn't arise — the equivalent remedies are cancelling your plan (section 4) and requesting a refund where this policy allows one (sections 4, 5 and 7).

Returning something you bought from a store? Goods bought on a merchant's storefront are sold by that merchant, not by us. Their return policy applies and their contact details are on their store — see section 1.

7. How to request a refund

Contact us from the email address on your account, with the invoice or order number. We respond to refund requests within 5 business days.

Approved refunds are returned by the same method you paid with — a card payment is refunded to that card, and a wallet or bank transfer to that account. We start the refund within 5 business days of approving it; how long it then takes to reach you is set by your bank or wallet provider, and for cards is typically 7–10 business days.

8. Contact